Each year, April 2 is recognized as Reconciliation Day. The idea was launched by Ann Landers, the late advice columnist, who saw that mending fences — even if those fences had been broken for a long time — could be a good thing for those involved. Conflict resolution can involve reconciliation, a clean break, or […]
Thoughts on Mediation and “On Apology”, Part II
Tiger Woods’ recent mea culpa led to a number of comments and critiques. One of the most interesting analyses came in a New York Times article on Sunday, “I Apologize. No, Really, I’m Serious, I…” by Paul Vitello. In it, he notes the work of Dr. Aaron Lazare, the author of “On Apology”, which focuses […]
Thoughts on Mediation and “On Apology”, Part III
Tiger Woods’ recent mea culpa led to a number of comments and critiques. One of the most interesting analyses came in a New York Times article on Sunday, “I Apologize. No, Really, I’m Serious, I…” by Paul Vitello. In it, he notes the work of Dr. Aaron Lazare, the author of “On Apology”, which focuses […]
Thoughts on Mediation and “On Apology”, Part IV
Tiger Woods’ recent mea culpa led to a number of comments and critiques. One of the most interesting analyses came in a New York Times article on Sunday, “I Apologize. No, Really, I’m Serious, I…” by Paul Vitello. In it, he notes the work of Dr. Aaron Lazare, the author of “On Apology”, which focuses […]
Thoughts on Mediation and “On Apology”, Part I
Tiger Woods’ recent mea culpa led to a number of comments and critiques. One of the most interesting analyses came in a New York Times article on Sunday, “I Apologize. No, Really, I’m Serious, I…” by Paul Vitello. In it, he notes the work of Dr. Aaron Lazare, the author of “On Apology”, which focuses […]
“The Art of the Apology” Radio Interview
On August 7, 2009, I had the pleasure of being interviewed by Barry Moltz on his weekly online radio talk show, “Business Insanity Talk Radio.” I was one of four guests discussing “The Art of the Apology.” Each guest offered a perspective on using apologies effectively in the business world. I focused on the role […]
