On August 7, 2009, I had the pleasure of being interviewed by Barry Moltz on his weekly online radio talk show, “Business Insanity Talk Radio.” I was one of four guests discussing “The Art of the Apology.” Each guest offered a perspective on using apologies effectively in the business world. I focused on the role […]
Upcoming interview on “Business Insanity Talk Radio”
On Friday, August 7, 2009, I am scheduled to be interviewed by Barry Moltz on his talk radio program, Business Insanity Talk Radio. He describes the show’s focus as “the craziness of small business” — what “makes it exciting, interesting, and totally unpredictable.” The show broadcasts at 9:00 Central Time at www.blogtalkradio.com. Barry has titled […]
Community Mediation, Inc. and Conflict Prevention
Last week, Community Mediation, Inc. held its 8th Annual Father Nash Award program, this time honoring New Haven’s Community Leadership Program. Although Community Mediation, Inc. is best known for its work in conflict resolution, the nature of the award and remarks at the award breakfast focused much more on conflict prevention. By creating opportunities for […]
Yale University, its unions, and conflict resolution
The New Haven Register reported today that Yale University and its unionized workers were able to reach agreement on a contract without going on strike — for the first time since 1988! No strike, no arbitration, no formal mediation. I don’t often write about labor issues, but an interview today on WPNR shed some interesting […]
Connecticut Bar Association listing of Dispute Resolution websites
As part of my work as a member of the Executive Committee of the Connecticut Bar Association Alternative Dispute Resolution (ADR) Section, I maintain a listing of Dispute Resolution websites of interest to Section members and the general public. Periodically I update the listing and I welcome suggestions of new sites or sites not listed […]
Positive Conflict
Most reactions to the word “conflict” are bad. People assume it is expensive, emotionally damaging, and time-consuming. Negative conflict is exactly that. Yet conflict is inevitable as long as we are human. We have different experiences, perspectives, values, needs, and resources. Disputes can arise over any number of issues. In fact, positive conflict is essential. […]
E-mail as a source of conflict
I’ve written before (November, 2007) about the perils of e-mail. I talked about it at the WBDC program on Managing Conflicts as a Small Business Owner earlier this month. It struck a chord with the participants. All knew of at least one instance when e-mail had made mischief, whether intentionally or unintentionally. Part of the […]
Mediator credibility
Turkish Prime Minister Recep Tayyip Erdogan had recently worked to position himself as a mediator between Israel and the Arab world, with some success. Yet, at the World Economic Forum in Davos, a well-publicized outburst condeming Israel for its actions in Gaza undermined his credibility. A Time magazine article online, “Behind the Turkish Prime Minster’s […]
Connecticut’s Foreclosure Mediation Program’s First Five Months — Part III
This is the third and final time I will write about an article in the December 8, 2008 Hartford Business Journal titled “Mediation Helps 360 Postpone Foreclosure.” Greg Bordonaro described the success of Connecticut’s Foreclosure Mediation Program, including comments from various participants. One participant, an attorney for the Connecticut Fair Housing Authority, noted that those […]
Connecticut’s Foreclosure Mediation Program’s First Five Months — Part II
Last time, I wrote about an article in the December 8, 2008 Hartford Business Journal titled “Mediation Helps 360 Postpone Foreclosure.” Greg Bordonaro described the success of Connecticut’s Foreclosure Mediation Program, including comments from various participants. I talked about how a “win” for a homeowner could mean more than stopping foreclosure completely, because even a […]
